Deanery funeral project
03 January 2019 IN: Parish News
The North Manchester deanery won a Church for a Different World award for its Funeral Project, that has resulted in more funerals being undertaken by the CofE and makes it easier for families and funeral directors to plan with confidence.
The deanery works as a team and has created a centralised administrative office where someone is always at the end of the phone and able to accept any request for a funeral that comes in.
Local Funeral Director, Karen, said, “With the team now, I just make a simple phone call and they confirm the funeral straight away. The families are getting to know the date and time of the funeral much quicker, which is nice for them.”
Hilary from the deanery office explains: “We work with all the ministers across the deanery, finding the right person to do the funeral, finding a church and making sure any special requests are dealt with.
“Funeral directors have one point of contact for 14 churches and eight or nine ministers. It makes it much easier for them just to ring us up and say ‘can you help?’ or send an email and we do all the running around, finding people and sorting it all out.”
The deanery is doing many more funerals and the new system saves time for the funeral directors who know they will get a quick response. Hilary adds, “Sometimes we organise family visits and make sure details such as the order of service are sorted. We save the ministers a lot of time on admin, enabling them to focus on the key ministry with the families.”